Model#: RHMNRTE-27
Condition:
New

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Brand new items;Full manufacturer warranty available
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Manufacturer inspected, repaired and tested items; CPO 60 day money back guarantee
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New or Recon items with possible minor cosmetic damage; CPO 60 day money back guarantee
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Returned items inspected, repaired and tested by CPO technicians; CPO 60 day money back guarantee

Rheem RTE-27 Electric Tankless Water Heater - 27 kW

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$799.99
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$679.99
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Details

Continuous, on demand, hot water and a compact design means this Electric Tankless Water Heater is perfect for point-of-use applications.
Features:
  • Can heat a maximum of 5 gallons per minute
  • Energy efficient when compared to traditional water heaters
  • On-unit temperature control
  • LEDs indicate active element and standby mode
  • Standard 1/2 in. water connection
  • Rugged brass/copper heat exchanger
  • Great for homes, condos, hospitals, boats, offices, laboratories, and anywhere hot water is needed
Includes:
  • 27 kW Electric Tankless Water Heater - RTE-27

Specifications

Weight: 12 lbs.
Activation Flow: 0.40 GPM
Amperage: 112
Application: Point-Of-Use
Kilowatts: 27
Required Breaker: (2) 60 Amp
Water Connection: 1/2 in. NPT
Wire Size: (2) 8 Gauge

Reviews

Product Reviews

Questions & Answers

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Get answers from real customers and in-house experts with AnswerBox.

31 Questions | 42 Answers
Displaying questions 1-30Previous | Next »
  • Electric Tankless Water Heater - 27 kW

    Q:

    We have a double wide mobile home for our residence. We have 2 bathrooms. Which of these would you suggest for us?
    Asked on 8/24/2016 by MIke from Largo Florida

    1 answer

    • Staff Reviewer

      A:

      The Rheem RTE-27 Tankless Water Heater would cover both bathrooms.

      Answered on 8/25/2016 by Chance from Atlanta
  • Electric Tankless Water Heater - 27 kW

    Q:

    I work at the convention center and I am looking to replace hot water heater, my bathroom average 12 sinks with a water of .50 gpm. Please let me know if this will work for me or suggest different models please.

    Beverly Watson
    bjwatson@lacclink.com
    Asked on 7/2/2016 by Assistant Building Supertindent from Los Angeles, California

    1 answer

    • Staff Reviewer

      A:

      The RTE 27 will supply hot water to a max of 10 sinks running at the same time.

      Answered on 8/5/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    Would this unit be sufficient to replace 2 50Gal gas water heaters in a 2,600 sq ft home with 2 baths?
    Asked on 6/15/2016 by Built2Serve from Plano, TX

    1 answer

    • Staff Reviewer

      A:

      This unit is too small to cover your whole house. Please contact CPO sales team for more information.

      Answered on 6/16/2016 by Chance from Atlanta
  • Electric Tankless Water Heater - 27 kW

    Q:

    I have a 35 FT Camper we are wanting to live in full time we live IN South Carolina so In winter gets to about 10 degrees worse case I am just looking for a unit to run my Shower I will be on a 30 AMP Campground site
    Asked on 6/14/2016 by Arlen from United States

    3 answers

    • Staff Reviewer

      A:

      The RTE-27 requires 2 60-amp breakers. If you are limited to 30amps at your site, the largest electric Rheem unit that can be used is the RTE-7. The RTE-7 is a small point of use unit that provides a maximum flow rate of 2.5GPM

      Answered on 6/15/2016 by Taylor from Atlanta,GA
    • VERIFIED BUYER

      A:

      Arlen,
      I hate to say but that would not be enough power to run this 27kw unit. This draws a constant 55 amps on the wire that's reading directly off my multimeter. We used a 70amp breaker just to hold that sort of amperage. Breakers will work efficiently at 80% of capacity. But I can tell you they do make smaller units. If you are using this for a camper to live in may think about changing shower head to a 1.75 gpm head and getting a smaller unit to match.
      Mark DeGraw

      Answered on 6/15/2016 by Anonymous
    • VERIFIED BUYER

      A:

      After all my research on this unit you have two problems trying to put this in a camper:
      1) this unit requires a (2) 60 amp breaker requirement which would blow your 30 amp site every time you turned it on
      2) this unit only pushes 0.40 gallons per minute. A normal shower ranges from 2 gpm up to 5 gpm depending on your plumbing.
      I would NOT recommend using this unit. You may be stuck with a tank style heater due to your 30 amp camp site hook up. Double check your site amperage and check all your specs on the units you are looking at.
      Also check your plumbing as well. It may be very hard to adapt a residential heater in to an RV setup.
      Good luck!
      Jamison
      JMA Construction INC

      Answered on 6/14/2016 by Anonymous
  • Electric Tankless Water Heater - 27 kW

    Q:

    I have a 3000 square foot home with three full baths, kitchen, dishwasher, laundry etc.

    What sixe heater would I need?

    If we had a full house with high load, would it keep up?
    Asked on 5/31/2016 by Tom

    3 answers

    • VERIFIED BUYER

      A:

      This unit will handle a constant 3.5 gallons a min. So if your running two showers at the same time just be sure to choke the shower heads down to 1.75gpm to be on the safe side. Just shop around and find the shower heads that are 1.75. I found mine at Lowes. Made by Oxygenics. They keep up. But if your going to run more than two showers at once. Then it will not keep up. As long as your not washing cloths, dishes and running two or more showers you will be fine. But 1 shower and the other things would be ok. Just make sure to install it with the correct wire and breaker to get maximum efficiency

      Answered on 6/10/2016 by Anonymous
    • Staff Reviewer

      A:

      This item is not sifficient for your need. Please contact CPO sales team for specs and options. 1-866-577-3014

      Answered on 5/31/2016 by Chance from Atlanta
    • VERIFIED BUYER

      A:

      This unit is not sufficient enough to run a full house system. It's designed to work as a single sink point of use setup. DO NOT USE AS A FULL HOUSE SYSTEM. You will be very disappointed.
      Jamison
      JMA Construction INC

      Answered on 5/31/2016 by Anonymous
  • Electric Tankless Water Heater - 27 kW

    Q:

    I have one bathroom, one washer "he" and no dish washer. One person living in the house. How big of a unit do I need?
    Asked on 5/29/2016 by Mike from NY

    1 answer

    • Staff Reviewer

      A:

      If your residence is located in NY like the question states, then no smaller than the RTE-18. This unit will provide hot water to a single application no questions asked during the cold winters

      Answered on 8/11/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    Is this good for a family of 4 with 2 bathrooms?
    Asked on 5/7/2016 by Toni from IL

    1 answer

    • Staff Reviewer

      A:

      Yes, but only for the bathrooms. We recommend a separate unit for your kitchen and Washer machine.

      Answered on 5/8/2016 by Ch from Atlanta
  • Electric Tankless Water Heater - 27 kW

    Q:

    I have a customer with a split system in their house. A larger water heater runs the kitchen,1/2 bath, dishwasher, and laundry. A smaller unit runs two more bathrooms. Would the RTE 27 unit replace the larger water heater and would an RTE 18 be sufficient to run the two smaller bathrooms on the small existing water heater? Thank you
    Asked on 4/22/2016 by JMACI from Springfield,MO

    1 answer

    • Staff Reviewer

      A:

      Please contact Cpo Sales team

      Answered on 4/24/2016 by Chance from Atlanta
  • Electric Tankless Water Heater - 27 kW

    Q:

    I hooked it up and it keeps blowing breakers. I used 6 gauge black to black white to white. Copper ground on all wires 2 double 60 amp breakers. I turn the main on and it blows both breakers. Î disconnect the wires so they are not connected to the box. Turn the main on and they don't trip. Tried another smaller unit rte18 with only one 240 breaker âdd it does the same. Don't understand why since it is both units and even the large one I hook only õver of the 240 it trips. Either ;reaker wire one it does. What am I doing wrong since the breakers don't trip when the wiring isn't connected to the box. Thanks tim
    Asked on 4/12/2016 by tim from cool, texas

    2 answers

    • Staff Reviewer

      A:

      For technical support, please contact Rheem directly at 866-720-2076

      Answered on 4/12/2016 by Ray from Atlanta
    • VERIFIED BUYER

      A:

      Tim,
      These run a constant 50-55 amps when on. So a 60 amp breaker is not enough. You have to use 2-70 amp breakers to hold
      The load at the minimum. Breakers are designed to carry 80% of their capacity for a sustained amount of time. So 2-60's is not enough. What size is your service? If it's not a 200amp panel it will not work. Even with a 200amp panel you will have to be careful not to run the dryer or a/c unit or electric Oven if
      You have one. Otherwise it will blow the main. Those two 70amp breakers will have to be ordered from an electrical outlet store the Box stores don't carry them. This Rte27 runs a constant 100-115 amps when it's turned on. If you have any more questions please call or text me***.****

      Answered on 4/12/2016 by Anonymous
  • Electric Tankless Water Heater - 27 kW

    Q:

    I understand this heater requires a 60 amp 2 pole breaker but what gauge wire should be used and is is disconnect required?
    Asked on 3/14/2016 by Ken from Vermont

    1 answer

    • Staff Reviewer

      A:

      This unit requires 8 gauge wire.

      Answered on 3/16/2016 by Dennis from Atl
  • Electric Tankless Water Heater - 27 kW

    Q:

    I have a condo with 1& 1/2 baths and washer dryer, dishwasher. What unit would you recomend. Has to be electric
    Asked on 2/24/2016 by stumpjumper from south padre island tx

    1 answer

    • Staff Reviewer

      A:

      Nothing smaller than the RTE18 should be used for your application

      Answered on 2/26/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    Will this supply enough flow for a two bath house with a dishwasher and washing machine? If so what can I run at the same time?
    Asked on 1/17/2016 by Roy from Kosciusko, MS

    1 answer

    • Staff Reviewer

      A:

      The RTE 27 is rated at a 5GPM max. As soon as the degree rise is increased the flow rate will drop. A shower averages about 2GPM, so you are cutting the capacity nearly in half just by using a single shower. You could operate both showers at a time, or a combination of a shower and a single appliance

      Answered on 1/21/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    How well does this unit work in sub zero climates on a well system.
    My home has a electric tank system now
    My home is a mobile home (park style) with skirting and the tank is located under the home
    And temps get below zero here in Minnesota and it would be nice to have almost endless hot water.
    It would be supplying a kitchen, laundry and 1 bathroom
    And I do like the temp to be about 125 degrees
    Asked on 1/10/2016 by Cold water from Minnesota

    1 answer

    • Staff Reviewer

      A:

      A 27 KW system would be needed to achieve the temp. you desire at the flow rate given.

      Answered on 1/13/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    Will l need a expansion tank for unit . Now have one for my 40 gallon I am in Chatham not must space condo. Thanks Mark
    Asked on 12/19/2015 by Mahk from Chatham ma

    1 answer

    • Staff Reviewer

      A:

      Expansion tanks on tankless units are installed per code. If your local code requires one, then the specified size would need to be installed.

      Answered on 1/27/2016 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    Our hot water tank gets a really bad lime scale buildup on the elements. Will this tankless unit cause the same problems?
    Asked on 11/28/2015 by Vic from Gettysburg pa

    2 answers

    • Staff Reviewer

      A:

      Yes, any tankless will suffer from build up if you are running "hard" water

      Answered on 2/26/2016 by Taylor from Atlanta,GA
    • A:

      Water Softner is a great tink to buy went you install a tankless

      Answered on 2/24/2016 by Jp from San Antonio
  • Electric Tankless Water Heater - 27 kW

    Q:

    I would like to install inside a closet. How much actual space is needed including the water hook ups?
    Also is it able to turn sideways so that the hook ups can be on top and bottom?
    Asked on 10/30/2015 by Kathy from Tybee island Georgia.

    1 answer

    • Staff Reviewer

      A:

      The product dimensions are: 11.2 x 11.2 x 10.5 inches

      Answered on 4/6/2016 by RC from Atlanta
  • Electric Tankless Water Heater - 27 kW

    Q:

    I have 150 amp panel with 100 amp sub panel will this work on just a 150 amp service coming into my household
    Asked on 10/25/2015 by Chuck from Monroeville nj

    1 answer

    • Staff Reviewer

      A:

      It will work, but the unit alone demands 120amps, or a double pole 60 in the box. If you have the room then there should not be an issue

      Answered on 10/26/2015 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    Can this unit heat water for 3 baths ? And how many showers and you run at the same time ?
    Asked on 10/15/2015 by Pedro from Brentwood NY

    1 answer

    • Staff Reviewer

      A:

      The RTE 27 has a maximum of 5 GPM, which would do two showers at the same time, given the degree rise would be very little.

      Answered on 10/15/2015 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    We are building a garage that will have a bathroom and shower. Will this unit deliver enough GPM for a shower or is this just for under the sink?

    Also we are on well water by the Trinity River. The water goes through filtration however there is still iron in it. How would that affect the lines?
    Asked on 10/5/2015 by Rachel from Junction City CA

    1 answer

    • Staff Reviewer

      A:

      The RTE27 can supply enough flow rate for a shower. The Iron rich water will just cause the tankless unit to need to be flushed more often.

      Answered on 10/7/2015 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    Does this provide enough hot water for a 2 bathroom house? If not what should I be looking for.
    Asked on 9/28/2015 by Sara from Warrensville, nc

    1 answer

    • Staff Reviewer

      A:

      Yes, the RTE 27 provides enough GPM flowrate for a 2 bathroom house.

      Answered on 9/30/2015 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    Can this product be installed in the basement and still provide hot water for the shower two stories upstairs?
    Asked on 9/21/2015 by Garrick from United States

    1 answer

    • Staff Reviewer

      A:

      Yes, the RTE 27 can provide hot water to a single shower two stories higher

      Answered on 9/23/2015 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    Will this particular unit serve the whole house?? 2 .5 bathroom home??
    Asked on 9/14/2015 by chris from reading ps

    1 answer

    • Staff Reviewer

      A:

      Yes, the RTE-27 can supply hot water for a 2.5 bathroom home in your location

      Answered on 9/15/2015 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    We naturally have very cold water from a well how hot will this get the water. we prefer 125 degrees
    Asked on 4/26/2015 by BA from Rockford MI

    1 answer

    • Staff Reviewer

      A:

      The unit can heat the water to whatever your desired temp is, but the harder the unit has to work to reach that temp, the lower your flow rate will be

      Answered on 4/30/2015 by Taylor from Atlanta,GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    if i have a hot tub,can i fill the tub with all the hot water it need to fill it.
    Asked on 2/25/2015 by johnny t from fort payne alabama 35967

    2 answers

    • A:

      Yes, you can fill the tub with all the hot water.

      Answered on 2/25/2015 by Community Answer from None
    • Staff Reviewer

      A:

      Yes, you can fill the tub with all the hot water.

      Answered on 2/26/2015 by RS from Atlanta
  • Electric Tankless Water Heater - 27 kW

    Q:

    I would like a unit that will supply a one bathroom one kitchen house, I have Plummer that is recommending a unit that cost $1400 , but I see units that are $600-$700. Ii don't know what is the best option.
    Asked on 10/26/2014 by John from Saginaw Mi

    1 answer

    • Staff Reviewer

      A:

      You would be best off by contacting the manufacturer directly to discuss those terms with them. You can reach Rheem directly at 866-720-2076

      Answered on 3/30/2015 by Anonymous
  • Electric Tankless Water Heater - 27 kW

    Q:

    how far from the point of use area can the heater be located and what voltage are the heaters
    Asked on 9/11/2014 by dale from fort lupton co

    1 answer

    • Staff Reviewer

      A:

      It is best to keep within a 3-4 foot distance.The voltage is 220 volt.

      Answered on 4/2/2015 by Dennis from Atl
  • Electric Tankless Water Heater - 27 kW

    Q:

    What is the size of the unit. Length,width, and thickness.

    ThankYou
    Asked on 5/4/2014 by Tony

    1 answer

    • Staff Reviewer

      A:

      The dimensions for the heater are 11.2 x 11.2 x 10.5 inches.

      Answered on 5/5/2014 by Ken from Atlanta, GA
  • Electric Tankless Water Heater - 27 kW

    Q:

    How hot does the water get
    Asked on 3/13/2014 by Buck from eagle lake tx.

    1 answer

  • Electric Tankless Water Heater - 27 kW

    Q:

    Can this be installed in a hot water line to provide heated water until the warm water from the main heater arrives at the installed location? Currently we need to run the water for nearly a minute until the hot stuff shows up.
    Asked on 8/27/2013 by Chilly in CA from Rancho Santa Margarita, CA

    3 answers

    • Staff Reviewer

      A:

      This unit must be connected to the cold water line.

      Answered on 8/27/2013 by Ken from Atlanta, GA
    • A:

      Yes, this unit can be installed for instant hot water while waiting for warm water to arrive from the main water heater. There are also smaller units that can be attached to a single sink or shower.

      Answered on 8/27/2013 by Community Answer from None
    • A:

      So I called Rheem the unit can have a temp of 100 degree max of water delivered to the cold side safely then this unit will bump it up to 120 or higher. I am taking the water heated by the oil burner then pumping it to this unit during the winter. In the summer it will have normal water temp delivered and it will heat to 120 deg.

      Answered on 1/31/2014 by JW from Bakersfield, VT
  • Electric Tankless Water Heater - 27 kW

    Q:

    Can the RET 27 be used for heating water for the entire house?
    Asked on 2/8/2013 by lupe from south texas

    3 answers

    • A:

      No, this is a "point of use" device meaning it supports a single area.

      Answered on 2/8/2013 by Community Answer from None
    • Staff Reviewer

      A:

      No, this is a point of use water heater.

      Answered on 2/11/2013 by Ken from Atlanta, GA
    • A:

      I disagree it is a whole house water heater, the difference is there is no tank you have to keep heating. This unit is rated for a house with two showers/tubs so I would say yes it does heat the whole house

      Answered on 1/31/2014 by JW from Bakersfield, VT
Displaying questions 1-30Previous | Next »

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Warranty

LIMITED WARRANTY
RHEEM® or RUUD® Residential Tankless Gas Water Heaters

GENERAL

This Limited Warranty is only available to the original owner of this water heater. It is not transferable. Rheem Manufacturing Company (Rheem) warrants this Rheem or Ruud water heater, and its component parts, to be free from defects in materials and workmanship, under normal use and service, for the Applicable Warranty Period. At its option, Rheem will repair or replace the defective water heater, or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty Period. The replacement water heater must be manufactured by Rheem. The replacement component part(s) must be Rheem authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the original unit's Applicable Warranty Period.

EFFECTIVE DATE

The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation of the water heater, if properly documented. Otherwise, it is the date of manufacture of the water heater plus ninety (90) days.

APPLICABLE WARRANTY PERIODS

The Applicable Warranty Periods are ten (10) years from the Effective Date for the heat exchanger and three (3) years from the Effective Date for the component parts if the water heater is installed in a single-family dwelling. If the water heater is installed anywhere other than a single-family dwelling or in any system in which the water is recirculated, the Applicable Warranty Periods will be limited to one (1) year from the Effective Date.

APPLICABLE WARRANTY PERIODS FOR PURCHASES AFTER 7/1/08 or a 53, 66, or 74 Model Rheem Tankless Water Heater

The Applicable Warranty Periods are twelve (12) years from the Effective Date for the heat exchanger and five (5) years from the Effective Date for the component parts if the water heater is installed in a single-family dwelling. If the water heater is installed anywhere other than a single-family dwelling or in any system in which the water is recirculated, the Applicable Warranty Periods will be limited to one (1) year from the Effective Date.

APPLICABLE WARRANTY PERIODS FOR PURCHASES BEFORE 7/1/08 or a 42 Model Rheem Tankless Water Heater

The Applicable Warranty Periods are twelve (12) years from the Effective Date for the heat exchanger and five (5) years from the Effective Date for the component parts if the water heater is installed in a single-family dwelling. If the water heater is installed anywhere other than a single-family dwelling or in any system in which the water is recirculated, the Applicable Warranty Periods will be limited to one (1) year from the Effective Date.

All Applicable Warranties will be limited to three (3) years from the Effective Date if the water heater is installed in a system in which the water is re-circulated, but not if its an on-demand re-circulation system which utilizes existing hot and cold water lines, or a dedicated return line without the use of a temperature sensor, timer, or a continuously operating pump

All Applicable Warranties will be limited to three (1) year from the effective date if the water heater is installed anwhere other than a single-family dwelling.

WARRANTY EXCLUSIONS

This Limited Warranty will not cover:

  1. Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the water heater installation into compliance with local building codes and regulations.
  2. This residential tankless water heater if it is installed for use in: spa or pool heating; a mobile home; a recreational vehicle; a boat or any other watercraft.
  3. Units installed in any circulating system in which the temperature of the incoming water to the water heater is in excess of 120° F.
  4. Damages, malfunctions or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good plumbing and electrical trade practices.
  5. Damages, malfunctions or failures resulting from improper installation or failure to operate and maintain the unit in accordance with the manufacturer's instructions provided, including outside of recommended water quality levels as listed in the chart below:
  6. Performance problems caused by improper sizing of the water heater or the gas supply line, the venting connection, combustion air openings, electric service voltage, wiring, or fusing.
  7. Damages, malfunctions or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas fuel source.
  8. Damages, malfunctions or failures caused by operating the water heater with any parts removed or with modified, altered, or unapproved parts installed.
  9. Damages, malfunctions or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God and the like.
  10. Heat exchanger failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere or damages, malfunctions or failures caused by lime or mineral build-up.
  11. Damages, malfunctions or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control.
  12. Heat exchanger failures caused by operating the water heater when it is not supplied with potable water.
  13. Damages, malfunctions or failures caused by subjecting the heat exchanger to pressures, or firing rates, greater than those shown on the rating label.
  14. Damages, malfunctions or failures resulting from the use of any attachment, including any energy saving device, not authorized by Rheem.
  15. Units installed outside the fifty states (and the District of Columbia) of the United States of America and the Dominion of Canada.
  16. Units removed from the original installation location and reinstalled elsewhere.
  17. Units that have had their rating labels altered, tampered with, or removed. A water heater should not be operated if the rating label is removed.

LABOR, SHIPPING, AND PROCESSING COSTS

This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed water heater, or defective component part(s). All such expenses are your responsibility. Rheem will pay the transportation costs for an “in-warranty” replacement water heater, or “in-warranty” replacement component part(s), to a convenient delivery point (selected by Rheem) near the place the original water heater, or original component part(s), is located: such as a local Rheem or Ruud water heater distributor.You must pay any local freight charges, including the cost of returning the failed water heater, or defective component part(s) to a convenient shipping location (selected by Rheem): such as a local Rheem or Ruud water heater distributor. Rheem does not authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any Rheem or Ruud water heater or component part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document.

HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE

Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within the Applicable Warranty Period).You can determine your unit's warranty status by adding its Applicable Warranty Period to its date of installation. However, if you do not have documentary proof of your water heater's date of installation, your unit's warranty status will be based on its date of manufacture. The first four digits of the unit's serial number represent the month and year it was manufactured. Add the Applicable Warranty Period plus ninety (90) days to the date of manufacture to determine whether the water heater is still covered by this Limited Warranty.You may also determine your unit's warranty status by obtaining the complete model number, complete serial number, and date of installation of your water heater and then accessing the “Warranty Verification” information on Rheem Water Heaters' internet website (www.rheem.com) or contacting Rheem Water Heaters' Claims Department (telephone (800) 621-5622) during normal business hours (in the Central Time Zone) to determine if the Applicable Warranty Period has expired. If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with the warranty repairs, or replacement, required.You may also select a plumber, or mechanical contractor, from your local Yellow Pages to assist you. Rheem Water Heaters' Technical Service personnel are available to assist you (by telephone at (800) 432-8373 or via e-mail at techserv@rheem.com) in obtaining “in-warranty” service or to answer your questions about the operation or repair of your water heater during normal business hours (in the Central Time Zone). Be prepared to provide the plumber, mechanical contractor, or Rheem Technical Service person you call with the complete model number, the complete serial number, and the date of installation of your water heater in addition to an explanation of your water heater problem. If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or component part(s), or a replacement unit with comparable operating features. If government regulations or industry certification or similar standards require the replacement water heater, or replacement component part(s), to have features not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price represented by those required features. If you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Periods) for the replacement new water heater. Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s). Each “in-warranty” failure water heater must be made available to Rheem (with the rating label and all the component parts intact) in exchange for the replacement water heater. Each defective “in-warranty” component part to be replaced must be returned to Rheem in exchange for the replacement component part. Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department personnel.

  • To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem with: (at Rheem's option) either the failed water heater (with the rating label and all the component parts intact) or the complete original rating label (photocopies are not acceptable) removed from the failed water heater; the complete model number and the complete serial number of the Rheem or Ruud water heater that replaced the failed unit; and the date the original water heater failed.You may also be required to provide documentary proof of the failed water heater's date of installation to establish its “in-warranty” status.
  • To receive warranty compensation for an “in-warranty” defective component part, you must provide Rheem with: the defective component part; the complete model number and the complete serial number of the Rheem or Ruud water heater from which the defective component part was removed; and the date the defective component part failed.You may also be required to provide documentary proof of the date of installation of the Rheem or Ruud water heater from which the defective part was removed — or the date of purchase of the part (if it was purchased separately) — to establish the “in-warranty” status of the defective component part.
Warranty claim documentation should be mailed promptly to
Rheem Water Heaters, Claims Department
2600 Gunter Park Drive East
Montgomery, Alabama 36109